Support
Find your answer among our Frequently Asked Questions (FAQs), or contact our support team through the form.
Can't find your answer?
Need further assistance?
Call and leave a message with your phone number and a suitable time for us to call.
We will call when one of our support agents are available.
(Additional traffic charges may apply.)
Top 10 Common Questions
Can I get a demo or a trial?
When you create an account you are automatically eligible for a 10 day Free trial license. You don't have to sign up for a subscription or enter any credit card information. Login and follow the instructions on your dashboard to activate and download your Free fully functional program.
When you create an account you are automatically eligible for a 10 day Free trial license. You don't have to sign up for a subscription or enter any credit card information. Login and follow the instructions on your dashboard to activate and download your Free fully functional program.
What are the purchasing options?
Please visit our Pricing page to read about the different purchasing options.
Please visit our Pricing page to read about the different purchasing options.
How do I install Graphic Tracer?
Login to your account at www.graphicpowers.com and click "Download software" in the menu to the left. Then click "Select version to download" and pick your language.
Note! If you are running Windows XP, Vista or Windows 7, you need to use the download links for the legacey versions on the download page.
Watch this video to see how to install your software.
Login to your account at www.graphicpowers.com and click "Download software" in the menu to the left. Then click "Select version to download" and pick your language.
Note! If you are running Windows XP, Vista or Windows 7, you need to use the download links for the legacey versions on the download page.
Watch this video to see how to install your software.
What are the computer requirements?
The latest release of Graphic Tracer runs under Windows (ver. 8-11) (Mac version is under development).
Legacy versions are available for older Windows machines.
Graphic Tracer 11 can run on Windows XP.
Graphic Tracer 12 can run on Windows Vista and Windows 7.
These legacy versions can be downloaded from the download page. Read more here
Approx. 20 Gb of free hard disk space needed.
The latest release of Graphic Tracer runs under Windows (ver. 8-11) (Mac version is under development).
Legacy versions are available for older Windows machines.
Graphic Tracer 11 can run on Windows XP.
Graphic Tracer 12 can run on Windows Vista and Windows 7.
These legacy versions can be downloaded from the download page. Read more here
Approx. 20 Gb of free hard disk space needed.
Can I install Graphic Tracer on more than one computer?
Yes, you can install the software on more than one machine, but you are only allowed to use it on one computer at the time.
If you want to start using it on another machine, you need to move the license. Read more here
Yes, you can install the software on more than one machine, but you are only allowed to use it on one computer at the time.
If you want to start using it on another machine, you need to move the license. Read more here
How do I move my program to another computer?
You may transfer the license to another machine, but you are only allowed to use the program on one computer at the time. Login to your account and click the "Move to another computer" button.
You can now install or run the program on another machine and start using it. Your Graphic Tracer-license then becomes locked to the new computer until you press the Move button again. Read more here.
You may transfer the license to another machine, but you are only allowed to use the program on one computer at the time. Login to your account and click the "Move to another computer" button.
You can now install or run the program on another machine and start using it. Your Graphic Tracer-license then becomes locked to the new computer until you press the Move button again. Read more here.
I have problems identifying fonts?
Here is a short video explaining how to identify fonts in Graphic Tracer.
If that video did not solve your problem, you might want to check out these videos - explaining some more difficult typeface recognition problems.
Fixing texts that aren't straight.
Fixing more text.
Here is a short video explaining how to identify fonts in Graphic Tracer.
If that video did not solve your problem, you might want to check out these videos - explaining some more difficult typeface recognition problems.
Fixing texts that aren't straight.
Fixing more text.
Is there a Mac OS X version?
We are currently developing a Mac version but no release date has been set yet.
If you create an account at www.graphicpowers.com we will notify you when a Mac version is ready. We currently have several users running the Windows version of Graphic Tracer on Mac using Parallels. If you want to get started right away, this could be an option.
We are currently developing a Mac version but no release date has been set yet.
If you create an account at www.graphicpowers.com we will notify you when a Mac version is ready. We currently have several users running the Windows version of Graphic Tracer on Mac using Parallels. If you want to get started right away, this could be an option.
What formats can Graphic Tracer export to?
Graphic Tracer can export the vector graphics in the following formats:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript format)
SVG (Scalable Vector Graphics format)
DXF (Drawing Exchange Format)
PLT (Hewlett-Packard Graphics Language, HPGL format)
PDF(Portable Document Format)
You can also save the image as a high quality bitmap image in any size these formats. PNG(Portable Network Graphics)
JPEG(Joint Photographics Expert Group)
GIF(Graphics Interchange Format)
BMP(Windows Bitmap)
You can transfer the graphics with one click to the following programs using the ClikLink function.
Adobe Illustrator, Corel Draw, SignCut Draw, Affinity Designer, Inkscape, Flexi, SignLab, RDWorks, Melco DesignShop, VinylMaster, LightBurn, Roland DG Cut studio, VersaWorks, Vectric, SureCutsALot, Silhouette Studio or Adobe Photoshop.
Graphic Tracer can export the vector graphics in the following formats:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript format)
SVG (Scalable Vector Graphics format)
DXF (Drawing Exchange Format)
PLT (Hewlett-Packard Graphics Language, HPGL format)
PDF(Portable Document Format)
You can also save the image as a high quality bitmap image in any size these formats. PNG(Portable Network Graphics)
JPEG(Joint Photographics Expert Group)
GIF(Graphics Interchange Format)
BMP(Windows Bitmap)
You can transfer the graphics with one click to the following programs using the ClikLink function.
Adobe Illustrator, Corel Draw, SignCut Draw, Affinity Designer, Inkscape, Flexi, SignLab, RDWorks, Melco DesignShop, VinylMaster, LightBurn, Roland DG Cut studio, VersaWorks, Vectric, SureCutsALot, Silhouette Studio or Adobe Photoshop.
The program does not start, what should I do?
This can happen if the program is building the font database and you have a corrupted font file in your system. Read more here about how you can solve the problem.
If you get the message "Could not load the installed fonts database", the database has most likely become corrupted. Restart the program with the Control key pressed until the first dialog box appears. The program will now re-generate the database file.
Or click the button below to read about other potential causes which are preventing the program from running.
This can happen if the program is building the font database and you have a corrupted font file in your system. Read more here about how you can solve the problem.
If you get the message "Could not load the installed fonts database", the database has most likely become corrupted. Restart the program with the Control key pressed until the first dialog box appears. The program will now re-generate the database file.
Or click the button below to read about other potential causes which are preventing the program from running.
Purchase and License
Can I get a demo or a trial?
When you create an account you are automatically eligible for a 10 day Free trial license. You don't have to sign up for a subscription or enter any credit card information. Login and follow the instructions on your dashboard to activate and download your Free fully functional program.
When you create an account you are automatically eligible for a 10 day Free trial license. You don't have to sign up for a subscription or enter any credit card information. Login and follow the instructions on your dashboard to activate and download your Free fully functional program.
What are the purchasing options?
Please visit our Pricing page to read about the different purchasing options.
Please visit our Pricing page to read about the different purchasing options.
I don't want to subscribe, can I purchase the software?
The one time purchase option is called lifetime license. This is a time limited offer that we have to raise funds for our program development. The lifetime license costs $595 and includes all future upgrades of Graphic Tracer. So it's truly a one time purchase.
The one time purchase option is called lifetime license. This is a time limited offer that we have to raise funds for our program development. The lifetime license costs $595 and includes all future upgrades of Graphic Tracer. So it's truly a one time purchase.
How do I change my password?
On the Login page you can click a link saying "Forgot your password?". Read more here
On the Login page you can click a link saying "Forgot your password?". Read more here
Why is my credit card is not accepted?
We are using Stripe as our Payment provider. This means that you will be able to pay with MasterCard, Visa, American Express, Discover & Diners Club, eftpos, JCB and CUP. There can also be other reasons for declines.
If your credit card isn't accepted, It might be that it is blocked for international payments or Internet payments. In these cases you need to contact your credit card issuer in order to un-block international/Internet payments.
If the above solution doesn't work, make sure that you are not over your limit or have unsufficient funds on your account.
We are using Stripe as our Payment provider. This means that you will be able to pay with MasterCard, Visa, American Express, Discover & Diners Club, eftpos, JCB and CUP. There can also be other reasons for declines.
If your credit card isn't accepted, It might be that it is blocked for international payments or Internet payments. In these cases you need to contact your credit card issuer in order to un-block international/Internet payments.
If the above solution doesn't work, make sure that you are not over your limit or have unsufficient funds on your account.
How do I cancel my subscription?
You can terminate your license at any time, just log in to your account at www.graphicpowers.com and click "My licenses" in the menu. Then click Manage for your subscription and click the Cancel button. This will immediately stop any future charges. Trial licenses are terminated at the end of the trial period. No cancellation is nessecary. When a license is canceled, the program will stop working at the end of the current billing period. No refunds are made because of cancellation.
You can terminate your license at any time, just log in to your account at www.graphicpowers.com and click "My licenses" in the menu. Then click Manage for your subscription and click the Cancel button. This will immediately stop any future charges. Trial licenses are terminated at the end of the trial period. No cancellation is nessecary. When a license is canceled, the program will stop working at the end of the current billing period. No refunds are made because of cancellation.
How do I change my payment plan?
Login to your account and click "My licenses", and then click "Manage". Select the subscription option you want. Read more here
Login to your account and click "My licenses", and then click "Manage". Select the subscription option you want. Read more here
How do I Activate a license which I have acquired?
When you have purchased a license from a reseller, you need to connect the license to your Graphic Powers account. (If you don't have an account, you need to sign up for one. Sign up here).
When you have logged in to your account, you can Activate the purchased license. It will then become connected to your account and you can start using the program.
Click the Activate a License Number button and enter your acquired License number. Read more here
When you have purchased a license from a reseller, you need to connect the license to your Graphic Powers account. (If you don't have an account, you need to sign up for one. Sign up here).
When you have logged in to your account, you can Activate the purchased license. It will then become connected to your account and you can start using the program.
Click the Activate a License Number button and enter your acquired License number. Read more here
What credit cards do you accept?
We accept payments with MasterCard, Visa, American Express, Discover & Diners Club, eftpos, JCB and CUP. Discover and Diners Club are accepted in North America, UK, Japan and in most of EU. In speciffic regions you may use China UnionPay, JCB, Cartes Bancaires and eftpos.
We accept payments with MasterCard, Visa, American Express, Discover & Diners Club, eftpos, JCB and CUP. Discover and Diners Club are accepted in North America, UK, Japan and in most of EU. In speciffic regions you may use China UnionPay, JCB, Cartes Bancaires and eftpos.
I have a new credit card. How do I update the payment information?
To update your credit card information, login to your account at www.graphicpowers.com and click "My licenses". To the right you will find a button for "Manage Card Details". You should now be able to enter new credit card information to your account.
To update your credit card information, login to your account at www.graphicpowers.com and click "My licenses". To the right you will find a button for "Manage Card Details". You should now be able to enter new credit card information to your account.
What are the terms of purchase?
Please visit our Purchasing Terms page to read about them.
Please visit our Purchasing Terms page to read about them.
My license has run out, can I renew it?
You have to login to your account and start a new subscription. You will get a new license number for Graphic Tracer.
You have to login to your account and start a new subscription. You will get a new license number for Graphic Tracer.
Do you have an education discount?
If you can provide us with some proof that your institution is a school or other educational facility, please email it to us and we will be happy to offer you a 50% discounted license for educational purposes.
Email your document to info@graphicpowers.com and we will send you information about your options for educational licenses.
If you can provide us with some proof that your institution is a school or other educational facility, please email it to us and we will be happy to offer you a 50% discounted license for educational purposes.
Email your document to info@graphicpowers.com and we will send you information about your options for educational licenses.
How do I Become a Graphic Tracer Reseller?
Please email your company information to info@graphicpowers.com and we will process your request and send you further information about how you can make money by selling Graphic Tracer or by directing customers to our site.
Please email your company information to info@graphicpowers.com and we will process your request and send you further information about how you can make money by selling Graphic Tracer or by directing customers to our site.
Installation
How do I install Graphic Tracer?
Login to your account at www.graphicpowers.com and click "Download software" in the menu to the left. Then click "Select version to download" and pick your language.
Note! If you are running Windows XP, Vista or Windows 7, you need to use the download links for the legacey versions on the download page.
Watch this video to see how to install your software.
Login to your account at www.graphicpowers.com and click "Download software" in the menu to the left. Then click "Select version to download" and pick your language.
Note! If you are running Windows XP, Vista or Windows 7, you need to use the download links for the legacey versions on the download page.
Watch this video to see how to install your software.
What are the computer requirements?
The latest release of Graphic Tracer runs under Windows (ver. 8-11) (Mac version is under development).
Legacy versions are available for older Windows machines.
Graphic Tracer 11 can run on Windows XP.
Graphic Tracer 12 can run on Windows Vista and Windows 7.
These legacy versions can be downloaded from the download page. Read more here
Approx. 20 Gb of free hard disk space needed.
The latest release of Graphic Tracer runs under Windows (ver. 8-11) (Mac version is under development).
Legacy versions are available for older Windows machines.
Graphic Tracer 11 can run on Windows XP.
Graphic Tracer 12 can run on Windows Vista and Windows 7.
These legacy versions can be downloaded from the download page. Read more here
Approx. 20 Gb of free hard disk space needed.
Can I install Graphic Tracer on more than one computer?
Yes, you can install the software on more than one machine, but you are only allowed to use it on one computer at the time.
If you want to start using it on another machine, you need to move the license. Read more here
Yes, you can install the software on more than one machine, but you are only allowed to use it on one computer at the time.
If you want to start using it on another machine, you need to move the license. Read more here
How do I move my program to another computer?
You may transfer the license to another machine, but you are only allowed to use the program on one computer at the time. Login to your account and click the "Move to another computer" button.
You can now install or run the program on another machine and start using it. Your Graphic Tracer-license then becomes locked to the new computer until you press the Move button again. Read more here.
You may transfer the license to another machine, but you are only allowed to use the program on one computer at the time. Login to your account and click the "Move to another computer" button.
You can now install or run the program on another machine and start using it. Your Graphic Tracer-license then becomes locked to the new computer until you press the Move button again. Read more here.
How do I uninstall Graphic Tracer
You can uninstall from Graphic Tracer by opening the Tools, and then selecting Uninstall->Remove Graphic Tracer from this computer. Read more here
You can uninstall from Graphic Tracer by opening the Tools, and then selecting Uninstall->Remove Graphic Tracer from this computer. Read more here
How do I upgrade past Graphic Tracer 10?
Here are instructions to upgrade to Graphic Tracer 11.
Here are instructions to upgrade to Graphic Tracer 11.
Why is the SignCut bundled version different?
The version of Graphic Tracer that comes bundled with SignCut is different, and as such may differ from the latest official Graphic Tracer release. It will be updated to match the latest release in time.
The version of Graphic Tracer that comes bundled with SignCut is different, and as such may differ from the latest official Graphic Tracer release. It will be updated to match the latest release in time.
Using Graphic Tracer
How do I identify fonts?
Here is a short video explaining how to identify fonts in Graphic Tracer.
If that video did not solve your problem, you might want to check out these videos - explaining some more difficult typeface recognition problems.
Fixing texts that aren't straight.
Fixing more text.
Here is a short video explaining how to identify fonts in Graphic Tracer.
If that video did not solve your problem, you might want to check out these videos - explaining some more difficult typeface recognition problems.
Fixing texts that aren't straight.
Fixing more text.
How can I improve vectorization when using small and low res bitmaps?
Under Separate colors is the option Increase resolution, which may aid in vectorizing images that are small. Read more here
Under Separate colors is the option Increase resolution, which may aid in vectorizing images that are small. Read more here
How to do centerline tracing?
Centerline tracing is currently only possible on black & white or other two color images. Read more here
Centerline tracing is currently only possible on black & white or other two color images. Read more here
Is the vectorized text editable in third-party software?
Sorry, the image is exported as vectors only without text information.
Sorry, the image is exported as vectors only without text information.
Is there a Mac OS X version?
We are currently developing a Mac version but no release date has been set yet.
If you create an account at www.graphicpowers.com we will notify you when a Mac version is ready. We currently have several users running the Windows version of Graphic Tracer on Mac using Parallels. If you want to get started right away, this could be an option.
We are currently developing a Mac version but no release date has been set yet.
If you create an account at www.graphicpowers.com we will notify you when a Mac version is ready. We currently have several users running the Windows version of Graphic Tracer on Mac using Parallels. If you want to get started right away, this could be an option.
How do I transfer to SignCut?
Currently you need to have SignCut DRAW from the SignCut suite installed to transfer to that program and then you can transfer to SignCut from SignCut DRAW.
We are working on a solution to transfer directly to SignCut in future versions.
Currently you need to have SignCut DRAW from the SignCut suite installed to transfer to that program and then you can transfer to SignCut from SignCut DRAW.
We are working on a solution to transfer directly to SignCut in future versions.
What does the result from the FontEye search mean?
The list is sorted by FontEye's approximation of how similar the fonts are to the selection. If the first few doesn't match, use Try stretching and try again. Read more here
The list is sorted by FontEye's approximation of how similar the fonts are to the selection. If the first few doesn't match, use Try stretching and try again. Read more here
What formats can Graphic Tracer export to?
Graphic Tracer can export the vector graphics in the following formats:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript format)
SVG (Scalable Vector Graphics format)
DXF (Drawing Exchange Format)
PLT (Hewlett-Packard Graphics Language, HPGL format)
PDF(Portable Document Format)
You can also save the image as a high quality bitmap image in any size these formats. PNG(Portable Network Graphics)
JPEG(Joint Photographics Expert Group)
GIF(Graphics Interchange Format)
BMP(Windows Bitmap)
You can transfer the graphics with one click to the following programs using the ClikLink function.
Adobe Illustrator, Corel Draw, SignCut Draw, Affinity Designer, Inkscape, Flexi, SignLab, RDWorks, Melco DesignShop, VinylMaster, LightBurn, Roland DG Cut studio, VersaWorks, Vectric, SureCutsALot, Silhouette Studio or Adobe Photoshop.
Graphic Tracer can export the vector graphics in the following formats:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript format)
SVG (Scalable Vector Graphics format)
DXF (Drawing Exchange Format)
PLT (Hewlett-Packard Graphics Language, HPGL format)
PDF(Portable Document Format)
You can also save the image as a high quality bitmap image in any size these formats. PNG(Portable Network Graphics)
JPEG(Joint Photographics Expert Group)
GIF(Graphics Interchange Format)
BMP(Windows Bitmap)
You can transfer the graphics with one click to the following programs using the ClikLink function.
Adobe Illustrator, Corel Draw, SignCut Draw, Affinity Designer, Inkscape, Flexi, SignLab, RDWorks, Melco DesignShop, VinylMaster, LightBurn, Roland DG Cut studio, VersaWorks, Vectric, SureCutsALot, Silhouette Studio or Adobe Photoshop.
What formats can Graphic Tracer read?
Graphic Tracer can read the following pixel based formats for vectorization:
BMP (Windows Bitmap format)
GIF (GIF bitmap)
JPG (JPEG bitmap)
PBM (Portable Bitmap)
PCD (Kodak Photo CD)
PCX (Paintbrush)
PGM (Portable Graymap)
PNG (Portable Network Graphics)
PPM (Portable Pixmap)
PSD (Adobe Photoshop)
TGA (Targa Bitmap)
TIF (TIFF Bitmap)
You can also import files that have been vectorized in other software for clean-up.
These vector file formats can be imported:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript)
DXF (AutoCad)
GT(Graphic Tracer)
IMZ(Imagaro
PLT (HPGL format)
Graphic Tracer can read the following pixel based formats for vectorization:
BMP (Windows Bitmap format)
GIF (GIF bitmap)
JPG (JPEG bitmap)
PBM (Portable Bitmap)
PCD (Kodak Photo CD)
PCX (Paintbrush)
PGM (Portable Graymap)
PNG (Portable Network Graphics)
PPM (Portable Pixmap)
PSD (Adobe Photoshop)
TGA (Targa Bitmap)
TIF (TIFF Bitmap)
You can also import files that have been vectorized in other software for clean-up.
These vector file formats can be imported:
AI (Adobe Illustrator format)
EPS (Encapsulated Postscript)
DXF (AutoCad)
GT(Graphic Tracer)
IMZ(Imagaro
PLT (HPGL format)
Error Messages
The program crashes during startup. What should I do?
This can happen if the program is building the font database and you have a corrupted font file in your system. Read more here about how you can solve the problem.
This can happen if the program is building the font database and you have a corrupted font file in your system. Read more here about how you can solve the problem.
I get the message "Could not load the installed fonts database." What should I do?
This can happen if the database file has become corrupted. Restart the program with the Control key pressed until the first dialog box appears. The program will now re-generate the database file.
This can happen if the database file has become corrupted. Restart the program with the Control key pressed until the first dialog box appears. The program will now re-generate the database file.
"Server not responding www.imagaro.com"
If you get this error, you need to upgrade to the latest version. Upgrade instructions can be found here.
If you get this error, you need to upgrade to the latest version. Upgrade instructions can be found here.
Unable to connect to the internet
This message usually means that you have a firewall or antivirus software that is preventing Graphic Tracer to connect to its server. Please make exceptions to allow Graphic Tracer to connect to the internet.
This message usually means that you have a firewall or antivirus software that is preventing Graphic Tracer to connect to its server. Please make exceptions to allow Graphic Tracer to connect to the internet.
Message: License has expired. Code -4
If you get this error, you need to upgrade to the latest version. Upgrade instructions can be found here.
If you get this error, you need to upgrade to the latest version. Upgrade instructions can be found here.
License is installed on another computer
The Graphic Tracer license is locked to another computer. You need to move the license to a new computer. Read more here.
The Graphic Tracer license is locked to another computer. You need to move the license to a new computer. Read more here.
Company
Graphic Powers company information
Graphic Powers is a software company founded in 2015 with offices in both Sweden and the US.
Graphic Powers AB, Klövervägen 15, 541 78 Värsås, SWEDEN
EU VAT Reg. No. SE559040162501
Graphic Powers is a software company founded in 2015 with offices in both Sweden and the US.
Graphic Powers AB, Klövervägen 15, 541 78 Värsås, SWEDEN
EU VAT Reg. No. SE559040162501
Contact Us to become a Graphic Tracer reseller?
Please email your company information to info@graphicpowers.com and we will process your request and send you further information about how you can make money by selling Graphic Tracer or by directing customers to our site.
Please email your company information to info@graphicpowers.com and we will process your request and send you further information about how you can make money by selling Graphic Tracer or by directing customers to our site.